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INSURANCE CLAIM DELAYS DELIVER MASSIVE PROFITS TO INDUSTRY BY SHORTING CUSTOMERS

By 
Mollie Reilly and  Max J. Rosenthal
13/12/2011 10:24pm GMT | Updated December 13, 2011

WASHINGTON -- Unlike many other businesses, the insurance industry is bound by law to act in good faith with its customers. Because of their protective role in the lives of ordinary citizens, insurers have long operated as semi-public trusts. But since the mid-1990s, a new profit-hungry model, combined with weak regulation, has upended that ancient social contract.
 
"Claims has been converted into a money-making process," said Russ Roberts, a New Mexico-based management consultant and former business professor at Northwestern University who has studied the insurance industry's evolution from a service business to a profit-driven machine.

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Why Hire a Public Adjuster?

Claimants who hire a Public Adjuster receive substantially more on their insurance claim than those who try and go it alone.